1. Introduction
MonkeConnect (“we”, “us”, or “our") is a marketplace built for Gorilla Tag and VR creators. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
2. What data we collect
We collect the information you provide and some data automatically:
- Account information: name, email address, profile picture, and authentication details when you sign in with Google.
- Profile information: bio, skills, portfolio links, banner images, and other details you add to your profile.
- Messages: content you send and receive through our messaging system.
- Payment and transaction data: job details, agreed prices, payouts, and related records processed by our payment processor.
- Pro subscription/billing info: plan type, billing status, renewal dates, and cancellation preferences.
- Technical data: IP address, browser type, device information, and cookies (see Cookies section below).
3. How we use your data
We use your data to operate and improve MonkeConnect, including:
- Creating and managing your account and profile.
- Enabling job postings, applications, messages, and payments between users.
- Processing Pro subscriptions and billing.
- Providing customer support and safety moderation.
- Sending service updates, billing notices, and optional marketing emails (which you can opt out of).
- Analyzing usage to improve features and fix issues.
4. Data storage and security
We store your data on secure cloud infrastructure with encryption in transit and at rest. Access is limited to authorized personnel and protected by authentication, logging, and monitoring. While we take security seriously, no online service can guarantee 100% security.
5. Your rights
You have the right to access, update, or delete your personal information. You can edit most profile data from your account settings. To request a full export or deletion of your account and data, contact us at monkeconnecthelp@gmail.com.
6. Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the site is used. You can manage or disable cookies through your browser settings, but some features may not work properly without them.
7. Third-party services
We rely on trusted third parties to provide core features:
- Google Sign-In: used for authentication. Google’s handling of your data is governed by their Privacy Policy.
- Stripe: used to process payments, payouts, and Pro subscriptions. Stripe handles payment details under its own terms and privacy policy.
8. Contact us
If you have questions about this Privacy Policy or your data, reach out at monkeconnecthelp@gmail.com.